Focused on Execution, Not Theory.
Travality provides strategic advisory, operational improvement, customized training, and strategic relationship development, turning complex challenges into practical, sustainable results.
About Us
Travality Consulting Inc. is a federally incorporated, CCIB Certified Indigenous Business founded and led by Steven Bartlett, a proud Red River Métis citizen.
Steve brings more than 35 years of professional experience, including over 25 years in executive leadership across operations, commercial strategy, organizational transformation, customer experience, and strategic relationship development. He has held senior leadership roles with globally recognized organizations including IHG, Carlson Rezidor, Delta/Marriott Hotels, and Ramada Hotels.
Travality works with leadership teams to diagnose complex challenges, improve processes and service delivery, strengthen organizational capability, and translate strategy into action. Engagements may include executive advisory, operational improvement, customized training, workshops, and facilitation.
Based in Canada, Travality works with organizations across North America and internationally.
Experience & Engagements
Travality’s experience reflects Steven Bartlett’s executive career, consulting engagements, and community leadership across North America and internationally.
Our Services
We help organizations solve complex challenges, improve how they operate, develop their people, and build stronger customer and stakeholder relationships.
Supporting leaders with strategic planning, organizational transformation, governance, change management, and the practical implementation of business priorities.
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Improving processes, accountability, service delivery, revenue strategy, and commercial performance through structured assessment and execution-focused solutions.
↗Helping organizations elevate service standards, strengthen customer and stakeholder relationships, improve retention, and create experiences that build trust and loyalty.
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Building stronger leaders and teams through customized training, workshops, facilitation, mentoring, and practical tools that strengthen organizational capability.
↗Improve Performance. Strengthen Organizational Capability. Deliver Sustainable Results.
We tailor each engagement to your organization and use a practical approach that connects strategy, people, and execution.
Case Studies
Travality’s work spans operational transformation, commercial strategy, organizational capability, training, and strategic relationship development across North America and internationally.
STHC required updates to its training programs to better align with post-pandemic hospitality demands, improve operational efficiency, and enhance student outcomes.
Curriculum Development & Stakeholder Engagement
Saigon Tourist Hospitality College (Vietnam) required updates to its hospitality training programs to better align with evolving post-pandemic industry expectations, improve operational efficiency, and enhance student outcomes.
The institution sought to modernize its hospitality education framework to better prepare students for real-world operational environments. Existing programs required updates to reflect changing hospitality standards, digital transformation, and evolving workforce expectations.
The updated curriculum significantly improved operational relevance and student preparedness for modern hospitality environments. The implementation of digital tools reduced material costs while streamlining educational delivery.
The revised program structure also introduced practical, industry-focused topics that strengthened both service excellence and operational competency for students entering the workforce.
Stabilizing Operations & Revenue Performance Across Northern Canadian Hotel Assets
Portfolio Operations & Revenue Stabilization
Northview Residential REIT (Canada) required operational restructuring across a portfolio of extended-stay hotel assets in Northern Canada to improve consistency, strengthen revenue management practices, and reduce reliance on limited demand sources.
Northview required operational restructuring across a portfolio of extended-stay hotel assets in Northern Canada. The properties faced inconsistent operating standards, limited revenue management practices, and over-reliance on a limited number of demand sources impacting overall performance and positioning.
The project established consistent operational and safety standards across the portfolio while strengthening compliance and risk management frameworks.
Improved alignment between operations and revenue strategy enhanced distribution integrity, reduced inefficiencies, and positioned the portfolio for more balanced demand and stronger long-term performance.
H World International required commercial relationship management and strategic account support across a multinational hospitality environment, with a focus on global client engagement and international commercial alignment.
Global Account Management & Commercial Strategy
H World International required commercial relationship management and strategic account support across a multinational hospitality environment, with a focus on global client engagement and international commercial alignment.
HWI required commercial relationship management and strategic account support across a multinational hospitality environment, with a focus on global client engagement and international commercial alignment.
Strengthened strategic client relationships across global markets while supporting commercial growth and account alignment initiatives.
The engagement enhanced collaboration across international stakeholder groups and contributed to long-term relationship development and overall brand positioning.
Firecircle’s Transition to Tourism Entrepreneurship (TTE) program was created to support Indigenous and rural tourism entrepreneurs across Canada through structured mentorship, operational planning, and finance-ready business development.
Tourism Business Development & Strategic Advisory
Firecircle’s Transition to Tourism Entrepreneurship (TTE) program was created to support Indigenous and rural tourism entrepreneurs across Canada through structured mentorship, operational planning, and finance-ready business development.
Firecircle’s Transition to Tourism Entrepreneurship (TTE) program was designed to support Indigenous and rural tourism entrepreneurs through mentorship, operational planning, strategic guidance, and finance-ready business development.
The program helped entrepreneurs transform tourism concepts into structured operational and financial plans while improving readiness for financing, execution, and long-term growth.
The engagement also contributed to the evolution of a national tourism entrepreneurship development framework and strengthened Indigenous and rural tourism entrepreneurship initiatives across Canada.
Steve played a critical role in developing and implementing a comprehensive operational framework for our hotels. His work left a lasting impact on our organization and helped establish stronger operational discipline, improved service standards, and clearer accountability across the hotels.
Steve brought much-needed structure, clarity, and professionalism to the work. He collaborated exceptionally well with our managers and staff, earning their trust quickly and becoming a dependable partner throughout the process. Every phase of the project was completed on time and on budget, with consistent communication and a strong commitment to meeting our objectives.
I have known Steven for several years and he is truly committed to this industry. He’s a true professional and would be an asset to any organization.
Steve is the definition of top performer always finding solutions to challenges and driving initiatives to success. It was a pleasure leading and working alongside Steve. A true team player it was very reassuring to have someone on my team devoted to helping his peers professionally grow. Steve exudes positive energy to all individuals he meets and can be counted on to bring the best out of his colleagues. I would recommend partnering with Steve to anyone who wants to exceed expectations!
Had the privilege of working with Steve on a few projects, but specifically on the project for this European based hotel company and opening up the North American market. Steve dove right in and immediately brought new opportunities and impact to the organization. This was a big job, but he handled the scope perfectly.
Who We Work With
Hotel owners, operators, tourism businesses, and accommodation providers seeking stronger operations, commercial performance, customer experience, and organizational capability.
Indigenous-owned businesses, economic development organizations, and community-led enterprises seeking strategic advisory, organizational development, training, facilitation, and sustainable growth.
Organizations managing multiple properties, locations, or service environments that require consistent standards, stronger accountability, and improved operational performance.
Organizations seeking to elevate customer experience, strengthen service standards, develop their teams, and build more effective customer and stakeholder relationships.
Leadership teams requiring clarity, structure, and implementation support during transformation, expansion, restructuring, repositioning, or periods of performance pressure.
Get Started
Whether you are navigating change, addressing performance challenges, strengthening customer experience, or developing your leaders and teams, Travality can help turn priorities into practical action.
Book a Strategy Call